If customers find that the product cannot be used normally during the use of the product, they can immediately consult the after-sales service department of the marketing center and provide detailed explanations of the product model, specifications, usage environment, fault conditions, purchase date, and service requirements. If the issue cannot be resolved after receiving suggestions from the after-sales service department, it will be decided to send someone or take other measures.
We have established a dedicated after-sales service team to provide on-site and workshop maintenance services. We promise our customers that we will strive to satisfy them until they are satisfied. Our on-site engineers not only provide services for our own products, but also provide maintenance services for products requested by customers.
1、 Pre sales service:
Serve users; Product introduction, technical disclosure, quality assurance, and adherence to reputation.
2、 In sales service:
1. During the use of the product, the company regularly organizes technical, quality inspection, and other service personnel to conduct user visits, solicit feedback from users on product quality, usage status, and improvement suggestions, in order to further improve product quality.
2. For some special or complex products, the company arranges for relevant personnel from users to receive training on product usage, troubleshooting, debugging, and maintenance.
3、 After sales service:
1. Our products are covered by the "three guarantees" service during the warranty period, including return, replacement, and repair
2. Immediate response to customer complaints about quality issues, with after-sales service personnel rushing to the scene within 24-36 hours.
3. For after-sales service, users are required to fill out the quality feedback information form after service and provide appraisal opinions in order to improve our service work.
Our after-sales service philosophy is: the customer's problem is our problem, and we will do our best to help them solve any problem. Our on-site services include: initial technical support, provision of spare parts, on-site maintenance, product modification, and more.